SHIPPING & DELIVERY
Welcome to Aiwa-Souk Al Haya! We aim to provide a seamless and efficient shipping experience. By placing an order with us, you agree to the following shipping terms and conditions.
PROCESSING & DISPATCH
Orders are processed and dispatched within 2-3 business days after payment confirmation.
You will receive an order confirmation email with tracking details once your package has been shipped.
DELIVERY TIME
Delivery typically takes 6-7 business days, depending on your location.
While we strive to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.
SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout before finalizing your purchase.
Any additional customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.
ORDER TRACKING
Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.
If you experience any issues with tracking or delays, feel free to contact us for assistance.
DAMAGED OR LOST PARCELS
We ensure all orders are securely packed before dispatch. However, if you receive a damaged package, please contact us within 24 hours of delivery with photos for resolution.
If your parcel is lost in transit, we will work with the courier service to locate it or provide a suitable resolution.
DELIVERY ATTEMPTS & NON-DELIVERY
Our courier partners will attempt delivery twice. If unsuccessful, the package may be returned to us, and additional shipping charges may apply for re-dispatch.
Please ensure accurate shipping details and availability at the provided address to avoid delays.
MODIFICATIONS & CANCELLATIONS
Once an order is placed, modifications or cancellations are not guaranteed but may be requested within a limited time. Contact us immediately for assistance.
CUSTOMER SUPPORT
For any shipping-related queries or concerns, feel free to reach out to us—we’re here to help!
For more details, please refer to our Terms & Conditions.