Privacy Policy

Welcome to Aiwa-Souk Al Haya!

Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect
When you use our website, we may collect the following types of information:

1.1 Personal Information:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment gateways)

1.2 Non-Personal Information

IP address
Browser type and version
Device type
Pages visited and time spent on the site

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We collect your information to:

Process orders and payments
Provide customer support
Improve website functionality and user experience
Send promotional emails and updates (only if you opt-in)
Prevent fraud and ensure security

3. How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share your information with:

Service providers (e.g., payment processors, shipping companies)
Legal authorities if required by law
Marketing partners (only if you give consent)

4. Data Security

We use secure servers, encryption, and other safety measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we advise users to take necessary precautions while sharing sensitive data.

5. Your Rights and Choices

You have the right to:

Access, update, or delete your personal data
Opt out of promotional emails
Request information on how we process your data

To exercise your rights, contact us at info@aiwa.com.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before sharing any data.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes are made signifies acceptance of the updated policy.